Whilst we endeavour to make sure that you are happy with everything you purchase from Jumbo Pets, we do understand that sometimes you might not be 100% satisfied. In these instances, we offer a full refund under the following conditions:
- You contact us and return the product within 30 days of purchasing it from us.
- We will send you a return label so the goods can be sent back to us
- The products are returned in their original packaging, unused and undamaged, with all instruction/owner manuals, warranty card and any other accessories, remote control and/or power cords that came with the product.
- A full refund, including shipping costs, will be issued to you. It will be paid by us within 48hrs of receiving the returned goods.
Please note that Jumbo Pets reserves the right to:
- Assess the product upon return prior to carrying out refund or exchange; and/or
- Refer the product to the manufacturer of the goods for assessment to determine whether or not you are entitled to a refund or exchange;
Please contact Jumbo Pets on 1300 906 146 or email our team to discuss your return. A Product Returns Form will be emailed to you, this will need to be sent with your returned item(s).
When returning your product, please pack it securely to protect it from any damage during shipping.
What happens after 30 days?
If you decide to return your product after the 30 day return period, we can only offer an exchange or a credit to your Jumbo Pets account. Full refunds no longer apply, and Jumbo Pets is not responsible for any shipping or handling fees.
What if the product is damaged when I receive it?
If you can see any damage to your product when it arrives, simply contact our team and we will arrange a return label and replacement product to be sent to you as soon as possible.
If you have any questions regarding our policies, then please feel free to contact our team to discuss any concerns that you may have.
Thanks for choosing to shop with Jumbo Pets.
The information provided by the Jumbo Pets website must not be relied upon or regarded as a substitute for specific professional advice, veterinary advice or otherwise. We make no claim that the website is 100% accurate or suitable for an individual's unique circumstance and provide the website on the basis that all persons accessing the website responsibly assess the relevance and accuracy of its content.